Delivery

(1) Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.

 

(2) Delivery methods

We will deliver to the following countries and territories: UK.

If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:

  • 24 hours
  • 48 hours

 

All orders must be placed before 1pm Mon – Fri, otherwise this will moved to the next possible delivery day.

 

If the address for delivery of your order is not a UK mainland address, then you will need to contact our sales team to discuss delivery options available. The sales team can be contacted be telephoning 01277 353 686 or emailing sales@grassform.co.uk.

 

 

(3) Delivery periods

This table indicates the typical delivery periods for the different delivery methods.

 

Delivery method Typical delivery period
Economy 3-5 working days
48 Hour delivery 1-2 working days
24 Hour delivery 1 working day

 

 

If you place your order before 1pm on a working day, these periods run from the close of business on that day.  If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product.  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

 

(4) Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process.  The applicable charges will depend upon:

  • the delivery method you select;
  • the location of the delivery address; and
  • the size of your order.

 

Summer promotion

This offer is for all deliveries to UK mainland on a standard delivery service for orders costing £600 or over excluding VAT, and exclude the following postcodes:

DD, PH & AB.

Deliveries to the above postcodes or anywhere are charged POA.

Orders under £600 on an economy service will be charged £20 per pallet. 48hr deliveries cost £40 per pallet and 24hr deliveries cost £50 per pallet.

 

(5) Delivery tracking

You can use your login (provided during registration) to track your order status in the My Account section.

 

(6) Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service providers will notify you [by telephone / email] in advance of attempting to make a delivery.

 

(7) Additional deliveries and collection 

If an initial delivery attempt is unsuccessful, our delivery service providers will make [one further attempt] to deliver your products.

If the [second] delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.

 

(8) Delivery problems

If you experience any problems with a delivery, please contact us using the details on the contact page.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
  • where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.